Another big new call centre dials up in Cape Town – with plans for more
16 April 2025
This week the City’s Mayoral Committee Member for Economic Growth, Alderman James Vos, welcomed Daniel Julien, the founder and CEO of TP, to Cape Town to mark the opening of the business process outsourcing (BPO) company’s newest call centre, which will be able to host 3 500 staff.
TP is one of the biggest BPO companies in the world, with more than 500 000 employees at divisions all over the world. Of those, 6 000 employees work in South Africa and 5 500 of them are based in Cape Town. The company has set a target to hit 10 000 locally-based staff by the end of next year.
‘As a City government, we proudly welcome companies such as TP to our shores. Together with our Special Purpose Vehicle, CapeBPO, we have worked consistently to attract investments in this sector while simultaneously growing the skills base to meet increased demand. TP is one of the businesses that has worked closely with CapeBPO to train operators, many of whom have gone on to be full time employees in the company,’ said Alderman Vos.
The most recent initiative is the Youth Skills and Employment Incubator which equips participants with the skills and knowledge required to secure entry-level roles in contact centres and other BPO functions. The incubator is funded by the City of Cape Town and the Department of Labour and administered by CapeBPO.
Almost 100 000 people work in call centres in the city, serving domestic and international clients. The industry poured R23 billion into Cape Town’s economy by the end of 2024.
CapeBPO CEO, Clayton Williams, said the TP CEO’s visit to Cape Town marked a significant milestone for the city’s BPO sector.
‘As the Founder and CEO of TP, his presence underscores the Western Cape’s growing prominence in the global outsourcing landscape. TP’s rapid expansion in the region reflects the confidence international operators have in our local talent and operating environment. It reinforces the sector’s potential to drive inclusive economic growth and further position Cape Town as a leading offshore delivery destination,’ said Williams.
Alderman Vos said that Cape Town has earned its place as the number one offshore destination in Africa.
‘We’ve done this by building more than just a business case – we’ve built an ecosystem for industry growth. This is evidenced by the fact that not only has Teleperformance just opened another major call centre in the city, but the company’s leadership is also visiting Cape Town to seek out more sites to grow their base here even more!’ said Alderman Vos.
For more information on the Youth Skills and Employment Incubator, contact CapeBPO via email at bpo@futur-ed.co.za or call/WhatsApp +2779 081 0747.
Captions 1: The City’s Mayoral Committee Member for Economic Growth, Alderman James Vos, and Daniel Julien, the founder and CEO of TP, with City officials and TP senior management in the Council Chambers.
Caption 2: Members of the City of Cape Town, Western Cape Government and several divisions of TP. From left to right: Nezaam Joseph and Jo-Anne Johnston, both from the Western Cape Government's Department of Economic Development and Tourism; the City’s Mayoral Committee Member for Economic Growth Alderman James Vos; Daniel Julien, the TP Group CEO and founder; Gary Slade, head of TP divisions in the UK, Ireland, South Africa, Kenya and Nigeria; Puneet Taneja, the COO of TP divisions in the UK and South Africa; Clayton Williams, the CEO of CapeBPO.
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Published by:
City of Cape Town, Media Office
